Usability for Web Applications

Overview: Goals for a successful web application, How design can capture first time users, How usability retains existing customers, Why accessibility helps usability, Metrics for measuring usability, Usability testing to find problems. The "New" Software Application Web sites have become – the "new" software application – web applications because they are interactive and transactional. For e-commerce solutions, contact with the customer is via the web application. Just as customer service is very important for a traditional business, a usable web application is the key to success for an e-commerce solution "Bad usability equals no customers" - Jakob. [via]

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