Subaru achieves industry first with WebEx Training Center
WebEx Customer Success Story
Subaru’s launch of its Owner Loyalty Program required efficiently delivering training to 600 dealerships across the US. Implementing WebEx Training Center enabled the program’s sole trainer to reach 2,400 dealers within six months at a cost of $0.75 per person. As a result, Subaru was able to roll out the industry’s first customer service recovery program, while offering quality training that its dealers love. Subaru of America is in the process of implementing WebEx throughout its enterprise. Page 1 WebEx Customer Success Story Subaru of America, Inc. is the exclu- sive United States marketer of Subaru products manufactured by Fuji Heavy Industries Ltd. (FHI) of Japan. First to introduce four-wheel drive passenger cars to the world, FHI’s Subaru division cur- rently sells more than 10 million vehicles a year worldwide. Working with 600 deal- erships nationwide, Subaru of America works to maintain the value of the Subaru brand—long associated with quality and reliability—across the US. [via]
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