Setting Standards for Documentation Quality

Managing for quality requires effective, enforced standards. Effective standards make it possible for everyone on the information team to be responsible for quality – for what J.M. Juran has called “fitness for use.” This paper examines why standards improve quality and what actions are necessary to manage for quality by creating and using effective standards. J.M. Juran has accurately defined quality as “fitness for use.” (1) Although other issues can be a part of quality, fitness for use is the fundamental trait of quality, If the purchaser of the product or service cannel use it as the seller claims, then no other virtue of the product can compensate for this failure. [via]

http://www.stc.org/confproceed/1995/PDFs/PG43...